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Why do I have missing or shortened data?

If your data appears to be missing portions or all of a sleep session it could be because of poor Wi-Fi connection or the RemWave Sleep sensor could no longer detect you.

How is your Wi-Fi connection?

The RemWave Sleep sensor requires a 2.4 GHz Wi-Fi connection to maintain a link between your sensor and our servers to process your data. Here's a guide to help you identify and address a poor Wi-Fi connection:
 

  1. Check Wi-Fi Signal Strength:

    • Ensure that the sensor is within the range of your Wi-Fi router.

    • Walls and other obstacles can weaken the signal, so try to minimize interference.

    • Moving the sensor a few inches may make all the difference.
       

  2. Restart the RemWave Sleep sensor:

    • Sometimes, a simple restart can resolve connectivity issues. Unplug the sensor from power, wait for a few seconds, and then power it back on.
       

  3. Restart the Wi-Fi Router:

    • Similarly, restart your Wi-Fi router. This can clear any temporary glitches and improve connectivity.
       

  4. Verify Wi-Fi Credentials:

    • Double-check that the RemWave sensor is connected to the correct Wi-Fi network and that the entered credentials (SSID and password) are accurate.
       

  5. Update Firmware/Software:

    • Ensure that your RemWave sensor's firmware and the RemWave Sleep app are up to date.
       

  6. Check for Interference:

    • Other electronic devices, such as cordless phones, microwave ovens, or neighboring Wi-Fi networks, can cause interference.
       

  7. Review Router Settings:

    • Check your router settings for any restrictions or filters that might be affecting the RemWave Sleep sensor's connection.
       

  8. Quality of Service (QoS) Settings:

    • If your router supports QoS settings, prioritize the RemWave Sleep sensor to ensure it gets sufficient bandwidth.
       

  9. Update Router Firmware:

    • Like the RemWave Sleep sensor, routers may need firmware updates. Check the manufacturer's website for the latest firmware and update if necessary.
       

  10. Contact Support:

    • If all else fails, reach out for support. We may be able to assist in troubleshooting the connection issue.
      Email us at support@biofi.com

Are you out of the detection area?

The RemWave Sleep sensor is designed to track one individual's sleep within an approximate 20º x 40º field of view. The sensor should be placed under the bed, in line with the chest of the subject's normal sleeping position. Avoid any moving parts, metal, slats, or other potential objects that could interfere with the signal directly between where you sleep and the sensor. The sensor light should point toward the foot of the bed.

Sensor orientation

The sensor should be placed under the bed, in line with the chest of the subject's normal sleeping position. The sensor light should point toward the foot of the bed.

Detection area

The sensor is designed to detect a subject within a 20º x 40º field of view. The detection area is wider in length (sensor light to USB-C port) and narrower in width.

Caution: If the sensor is rotated 90º the detection area may be affected.

Signal interference

Adjust the sensor's location to avoid objects that could interfere with the signal directly between where you sleep and the sensor.

Moving the sensor a couple inches could make all the difference.

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