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BioFi Support

Get support and find resources to troubleshoot your BioFi product. Use the list below to help improve your experience with any of our products. If you still have questions, don't hesitate to contact us at

  • What is RemWave® Sleep?
    RemWave® is the most convenient, non-contact sleep product that helps you manage your whole family's sleep. RemWave® has state-of-the-art sensors that detects presence, motion, heart rate, and breathing to help you better understand and improve your sleep quality. Together with the RemWave® Sleep app you can see how well you and your family are sleeping and receive insights to help you better manage and improve sleep quality.
  • What is included with RemWave® Sleep?
    RemWave® Sleep comes with one sleep sensor, a power supply, and a user guide with instructions for downloading the free RemWave® Sleep app and setting up your sensor.
  • Can RemWave® detect multiple people?
    Each RemWave® Sleep sensor is designed to detect and analyze data for one person. To see and manage multiple people multiple sensors are required (one sensor per person). You can add multiple sensors to one account on the RemWave® Sleep app to see and manage your whole family's sleep.
  • How does RemWave® know when I'm asleep?
    RemWave® uses advanced machine learning and artificial intelligence to automatically detect presence, changes in motion, heart rate and breathing to determine when you are awake or sleeping.
  • How does RemWave® know my sleep stages?
    RemWave® uses data collected from thousands of subjects with hand annotated polysomnograms and recordings of vitals signs to train our algorithm. The accuracy of RemWave® sleep stages is comparable with that of a human sleep-expert annotator.
  • Is there a subscription fee?
    Our current app features are included with the purchase of your RemWave® Sleep sensor. This includes a daily and 7-day summary of your Sleep Balance score, Sleep Stages, Sleep Timing, Heart Rate, and Breath Rate. It also includes an unlimited amount of additional sensors to manage additional family members' sleep, real-time heart rate and status updates.
  • Does the RemWave® Sleep sensor need to be charged?
    RemWave® Sleep does not have a battery and does not need to be charged. Your purchase of a RemWave® Sleep sensor includes a power supply and the sensor is intended to be connected to an outlet for operation.
  • Is RemWave® for kids?
    RemWave® Sleep works for children and adults aged 13 years and older.
  • Can I see sleep data even when I am not connected to the same Wi-Fi as my sensor?
    Yes, you can view your RemWave® sensors and data from anywhere you have an internet connection without being connected to the same Wi-Fi network.
  • What are the operating distance requirements?
    The RemWave® Sleep sensor should be operated with a minimum separation distance of 20 cm (8 in.) between the sensor and a person's body. The sensor also requires a minimum separation distance of 7 cm (3 in.) between the sensor and any object. The maximum operating distance is 1.1 meters (3.5 ft.).
  • Is RemWave® Sleep a medical device?
    RemWave® Sleep is not a medical device and is not intended to diagnose, treat, cure, or prevent any disease or other medical condition. If you have a medical or heart condition, consult your doctor before using RemWave® Sleep.
  • Is RemWave® safe to use if I have an implanted medical device?
    RemWave® uses advanced sensors that have not been tested with pacemakers and other implanted medical devices. We recommend you consult your physician before using if you have an implanted medical device.
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